We will gladly provide a full refund to your credit card within 30 days of the original order date in all instances where: 

• Prescription glasses/sunglasses are issued to the wrong prescription. 
• Products are damaged when received. 
• Products you have ordered, and are returned to Zonos Eyewear as undeliverable by the Postal Service and/or did not arrive at the delivery address. 
• Applies only for the original purchase, does not cover accidental damage, scratches, breakage, or theft.

Step by Step: how to return your order. 

1. You can email us at hello@zonoseyewear.com stating your order number, reason for return, and request for an authorized return code. We will provide the further steps on how to provide this code in your return shipment. Returns that have been shipped to us will not be processed unless this return code is provided in the package.
2. Choose a mail carrier, pay for postage and ship it to our headquarters in China. We will provide you with the address once we approve your return request. It is recommended that all orders are sent with a trackable carrier. Return Shipping is Non Refundable. 
3. Once the return has been processed and received by our warehouse, the refund will be returned to your original method of payment used for purchase. This can take up to 5-7 business days after we’ve received your return.